bengar Privacy Policy

1 Introduction and Applicability

bengar is an online gaming platform that provides Bangladeshi users with various casino games, sports betting, and entertainment services. This privacy policy explains what information we collect from you while you use our website, mobile application, and other related services, and how we handle that information.

This policy applies to all bengar services — whether you are visiting our website, opening an account, making a deposit or withdrawal, playing games, or contacting customer support. To learn more about us, please read our About Us page.

If you are under 21 years of age, you are prohibited from using our platform. bengar does not knowingly collect information from minors, and any such information found will be deleted immediately.

2 Information We Collect

bengar collects different types of information at different stages. The main categories are described in detail below.

2.1 Registration Information

When creating an account, we collect the following information from you:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored with encryption)
• Nationality and country of residence

2.2 Identity Verification Information

For security and fraud prevention purposes, we may request additional information for identity verification in certain circumstances. This may include copies of government-issued ID or proof of address documents.

2.3 Financial Transaction Information

During deposits and withdrawals, we record transaction-related information — such as the payment method (bKash, Nagad, Rocket, or bank transfer), the amount, and the time of the transaction. We do not directly store full bank card details.

2.4 Technical and Usage Information

Certain information is collected automatically while you use our platform:

• IP address and device type
• Browser and operating system details
• Cookie and session data
• Page visit history and timestamps
• Gaming history and betting activity

3 Purpose of Data Use

bengar uses collected information only for legitimate and specific purposes. The main purposes are outlined below:

3.1 Service Delivery and Account Management

Your information is needed to create, verify, and manage your account. It is also used to process deposits, withdrawals, and bonuses.

3.2 Security and Fraud Prevention

Keeping your account and financial transactions secure is our priority. We analyse information to detect suspicious activity, prevent misuse through multiple accounts, and confirm identity via OTP verification.

3.3 Customer Support

Account and transaction information is used to enable our 24/7 live chat and email support team to resolve your issues quickly.

3.4 Responsible Gaming

bengar takes responsible gaming seriously. By analysing a user's gaming patterns, we may offer assistance to anyone we identify as being at risk. Our full policy on Responsible Gaming is published separately.

3.5 Marketing and Communications

With your consent, we may send offers, bonus updates, and relevant information by email or SMS. You may opt out of these communications at any time.

3.6 Legal Compliance

Information is used where necessary to comply with applicable laws, regulations, or court orders.

4 Data Storage and Security

bengar uses SSL (Secure Socket Layer) encryption, firewalls, and specialised encryption technology for sensitive data to keep your personal information secure. Our servers operate in a secure environment, and only authorised staff can access specific data.

Your account password is stored in hashed form — meaning no staff member can view your password directly. You also have responsibilities in keeping your data secure — in particular, keeping your login credentials private and reporting any suspicious activity to us.

4.1 Data Retention Period

Your information is retained for as long as necessary. Even after an account is closed, certain information may be kept for a defined period due to legal obligations, dispute resolution, or fraud prevention requirements.

5 Sharing Information with Third Parties

bengar does not sell your personal information to third parties. However, information may be shared in the limited circumstances below:

5.1 Payment Processors

Payment service providers such as bKash, Nagad, Rocket, and bank transfers receive the information needed to complete transactions. This information is used solely for processing the relevant transaction.

5.2 Technology Service Providers

Trusted technology partners are engaged to operate our platform. They process data only according to bengar's instructions and may not use it for their own purposes.

5.3 Legal Requirements

Information may be disclosed as required by a court order, a lawful request from a government authority, or applicable law.

6 Cookies and Tracking Technology

Cookies and similar technologies are used on the bengar website and app. Cookies are small text files stored on your device that improve your experience on the platform.

6.1 Essential Cookies

The platform cannot function properly without these cookies. They are essential for maintaining login sessions, security verification, and basic functionality.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language and theme) and to provide a personalised experience.

6.3 Analytics Cookies

Usage statistics are collected to understand platform performance and improve the quality of services. Data collected through these cookies is generally aggregated and anonymised.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

7 User Rights

You have certain important rights regarding your personal information, which bengar respects:

7.1 Right to Access Information

If you want to know what information we hold about you, you can contact our support team. After verification, we will provide you with the relevant information.

7.2 Right to Correct Information

If any of your information is incorrect, you may request a correction. Profile information can be updated through account settings or via support.

7.3 Account Closure and Data Deletion Request

You may request account closure and deletion of your information. However, certain information may be retained for a period due to legal obligations or dispute resolution requirements.

7.4 Withdrawal of Marketing Communications

If you no longer wish to receive our promotional emails or SMS messages, use the unsubscribe option in any message or inform our support team.

8 Child Protection and Age Verification

All bengar services are for persons aged 21 or older only. We do not knowingly collect information from anyone under the age of 21. Date of birth is confirmed at registration, and further verification is carried out as needed.

If we have reason to believe a user is below the required age, we reserve the right to suspend that account and delete the associated information.

9 Changes to the Policy

bengar reserves the right to update this privacy policy as needed. If significant changes are made, you will be informed by email or via a notice on the platform. Continued use of the platform after changes are made will be considered as your acceptance of the updated policy.

Alongside this policy, you are also advised to read our Terms and Conditions, which explain the overall terms of using the platform in detail.

10 Contact Us

If you have any questions or concerns about this privacy policy, please contact our support team:

• Live Chat: 24/7 direct support — in Bengali and English
• Email: [email protected]

Our support team is able to assist in both Bengali and English. We aim to respond to any privacy-related request within a reasonable time of receiving it.